General

TICKET PORTAL ACCOUNT

• Where can I see my order details?
• How do I delete my ticket portal account?
• What should I do if I do not receive the account activation email?
• What should I do if I forget my password?
• How do I change my password?

COVID-19 & REFUNDS

• How is the refund processed for tickets that have been returned?
• Which measures have been taken to protect fans at the entrance of the stadium and during the match?
• I returned a ticket, but the souvenir ticket fee was not refunded. Why?

OTHER MATTERS

• When will I receive my souvenir ticket(s)?
• Where is each seat located in the stadium?
• When and where did UEFA Super Cup 2020 take place?